Support

Need help with Guessr? Start here — most answers are below. If you're still stuck, email us and we'll get back to you.

Contact

[email protected]

Frequently Asked

How do I remove ads?

Open the Remove Ads option in the app and subscribe for $0.99/month. Ads disappear immediately across all games in the suite.

I paid for Remove Ads but ads are showing again.

Open the Remove Ads screen and tap Restore Purchases. Make sure you're signed in to the App Store with the Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple: go to Settings → your name → Subscriptions on your device, select Guessr, and cancel there. You keep Remove Ads until the end of the current billing period.

My scores aren't on the leaderboard.

Leaderboards use Apple Game Center. Check that you're signed in to Game Center (Settings → Game Center) and that the app has permission to use it.

Found a bug or a wrong answer?

Email us with the game name, the round you were playing, and what happened — screenshots help a lot.